Delivery Policy

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1. Final Sale & Hygiene Protocol

• Non-Refundable: All purchases are deemed final and non-refundable unless the item is out of stock.
• Hygiene Restriction: Due to the nature of Toileting & Bathing aids, items that have been unsealed, installed, or used cannot be exchanged or returned for hygiene reasons.

2. Defective or Missing Items

• Reporting Window: Any discrepancy or defect must be reported to us in writing within 7 days of receipt.
• Exchange for Defects: If an item is found to be defective, we will provide a 1-to-1 exchange. Please contact us within 3 days of delivery for assistance.

3. Exchange Guidelines

To be eligible for an exchange, the following conditions must be met:

• Proof of Purchase: Original invoice, receipt, or warranty card must be presented.
• Condition: Items must be in their original, unopened packaging and completely unused.
• Service Fees: Exchanges for non-faulty items (subject to approval) may incur an administrative and delivery/collection fee.

4. Refund Process

• Processing Time: Approved refunds may take up to 15 working days to reflect in your original payment method.
• Deductions: Refund amounts may be subject to deductions for administrative costs or prior delivery charges.